![]() ![]() If you already know the user name and password of the local account you want to log into, simply remove the saved password from the Fluid connection and then connect to the remote computer.Alternatively the remote user can also open up 'Jump Desktop Connect' and share the 'screen sharing' link with you - click that to connect. Use the new Jump Desktop Connect Screen Sharing feature with supports password-less logins: Jump Desktop 8.0+ now supports the ' Ask to Share Screen' feature which prompts the remote console user if they want to start a screen sharing session with you.If you want to switch between users while connected to the machine, make sure you're logging in using an administrator account. Only Administrators are allowed to log into other user's desktop sessions. This is an intentional breaking change due to security concerns with allowing standard users to log into desktop sessions other than their own. Windows: Protocol problem Error code = 5, suberror = 0įollow these steps if you're seeing the error 'Protocol Error = 5, sub error = 0' when logging into your Windows desktop:Īs of Jump Desktop Connect 6.0, you are no longer allowed to login into a different user's desktop session on Windows if you're authenticating using a non-administrator Windows user account. General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work.General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.General: Black screen after I log into my PC.General: A tap results in a right mouse click instead of left mouse click.General: "The installation package could not be opened" is shown during installation.Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen.Connect: "The remote computer does not support the requested service".Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?.Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina.iPadOS 14.2: Physical Mouse: Left clicks do not work. ![]()
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